General conditions of the Technical Translation Ltd agency
All work ordered from Technical Translation Ltd (Tektran for short) requires that these general conditions between Technical Translation Ltd and the customer are accepted and it excludes the customer's general or special conditions, unless a prior written agreement to the contrary is accepted by Technical Translation Ltd before the work is accepted..
1) Proposals, formation of the contract
- 1.1 General proposals and quotations showing prices are for indicative purposes only.
- 1.2 Prices and delivery times can be changed at any time if Technical Translation Ltd is not made completely aware of the entire text before the job concerned is accepted. The contract comes into force from the time at which the customer accepts Technical Translation Ltd's proposal in writing or in verbal form or, in cases where no proposal has been made, at the time when Technical Translation Ltd confirms in writing a translation order placed by the customer.
- 1.3 Any commitments made only commit Technical Translation Ltd after explicit, written confirmation on the part of Technical Translation Ltd has been received.
- 1.4 When Technical Translation Ltd has any reason to find that the customer may not be capable of fulfilling its payment obligations, Technical Translation Ltd is authorised to require the customer to set up satisfactory financial guarantees at any time.
2) Modification/cancellation of translation orders
- 2.1 In the event that significant modifications to the translation order are made by the customer after the contract has been signed, Technical Translation Ltd is authorised to change the delivery time and/or the required fees or in any case to refuse the order. In the latter case, the customer is required to pay for all work already done.
- 2.2 If the customer cancels a translation order, the costs of cancellation will be for an amount equal to the cost of that part of the translation which was completed before the time when such cancellation was made. In such cases, Technical Translation Ltd is not able to guarantee the quality of the work delivered.
3) Execution of translation orders, professional secrecy
- 3.1 Technical Translation Ltd undertakes to keep all documents supplied by the customer to be strictly confidential and to take action so as to require that this obligation is also respected in all circumstances by its suppliers. Nevertheless it cannot be held liable for violation of professional secrecy by its suppliers if it can be proved that Technical Translation Ltd was not able to prevent any such violation.
- 3.2 Whenever possible, the customer will supply Technical Translation Ltd with documents of reference, showing the terminology which is to be used in the translation.
4) Delivery time and date of delivery
- The delivery time stated in the contract is given for information purposes only. Technical Translation Ltd will inform the customer without delay if delivery cannot be made within the agreed delivery time.
5) Fees and payment
- 5.1 Unless any agreement is made to the contrary, Technical Translation Ltd's fees are calculated on the basis of the price per word or the price per hour applied by Technical Translation Ltd. A minimum price which varies as the per language combination concerned will be invoiced for any order containing less than 315 words.
- 5.2 All amounts exclude VAT
- 5.3 Invoices must be paid net without any discount in the currency shown on the invoice within 30 calendar days from the date of the invoice.
- 6) Disagreements and disputes
- All disputes concerning the delivery time or the quality of the work ordered can only be accepted within a period of 30 (thirty) days from the date of delivery of the order. After that 30 (thirty) day period, no claim whatsoever will be accepted by Technical Translation Ltd. Claims do not under any circumstances exonerate the customer from its obligation to pay for the translation supplied.
7) Liability, guarantee
- Technical Translation Ltd can only be held liable for damage which is the direct and manifest consequence of negligence which can be attributed to Technical Translation Ltd. Technical Translation Ltd's liability can under no circumstances exceed the amount of the invoice, not including VAT, of the translation order concerned.
Phone for a Free-of-Charge quote on 01869 240 560 or on +44 (0) 1869 240 560 from other countries or email us at info@tektran.co.uk
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